Frequently Asked Question
General Questions
1. What is the CTC Benefits Platform?
The CTC Benefits Platform is a comprehensive program offering exclusive savings for your members while generating monthly rebates for your association. It includes discounts from vendors like PetMeds, Fetch Pet Insurance, Staples, and over 200 telecom providers.
2. How does my association benefit financially?
Your association earns monthly rebates based on member participation and spending through the platform. This provides a consistent revenue stream to support your organization.
3. Is there a cost for the association to join the platform?
No, the platform is completely free for associations to join.
4. How can the additional revenue be used?
The revenue can be used to fund member programs, reduce membership fees, support community initiatives, or invest in organizational growth.
5. How do my members save money?
Members gain access to exclusive discounts, saving up to 75% on everyday expenses, including pet care, office supplies, and more
Onboarding and Setup
6. What is the process for onboarding my association?
The process involves four steps: initial call, registration and setup, onboarding session with a Marketing Survey, and assignment of an Account Success Manager (ASM) for ongoing support.
7. How long does it take to set up the platform for our members?
The setup process typically takes 72 hours after registration.
8. What information is required to register our association?
You’ll need your association’s contact details, key decision-maker information, and any specific requirements for customization.
9. Can the platform be customized for our association?
Yes, we create a custom-branded portal and tailor marketing materials to reflect your association’s brand.
10. Who will help us implement the platform?
Your assigned ASM will guide you through implementation, member engagement strategies, and ongoing program optimization.
Member Engagement
11. How do we inform our members about the platform?
Your assigned ASM will guide you through implementation, member engagement strategies, and ongoing program optimization.
12. What if our members have questions or need support?
Your ASM and CTC’s support team are available to assist members with questions, registration, and accessing benefits.
13. How can we ensure members take full advantage of the platform?
Your ASM will work with you to create targeted campaigns and provide resources to educate members about the benefits.
14. What type of marketing materials are provided?
Materials include co-branded landing pages, email campaigns, flyers, social media assets, and detailed benefit booklets.
15. Can we track how engaged our members are with the platform?
Yes, the CTC Back Office provides real-time engagement metrics, including participation rates and spending trends.
Revenue and Rebates
16. How much can our association earn in rebates?
The amount depends on member participation and spending. Associations receive 10% of the total member spending through the platform.
17. When do we receive the rebates?
Rebates are issued monthly, providing a steady and predictable revenue stream.
18. Can we see projections of potential revenue?
Yes, the platform allows you to enter the total number of participants per vendor to calculate your revenue potential.
19. What happens if participation is lower than expected?
Your ASM will work with you to identify opportunities to increase member engagement and maximize participation.
20. Are there restrictions on how we use the revenue?
No, your association can use the revenue as needed, whether for operational costs, member services, or community initiatives.
Revenue and Rebates
21. What is the CTC Back Office?
The CTC Back Office is a centralized management portal for associations to track engagement, access marketing materials, and manage their benefits program.
22. Can we track individual member activity?
While individual spending details remain confidential, aggregated data and trends are available to help you understand engagement levels.
23. What if we encounter technical issues?
CTC provides dedicated technical support to address any issues promptly.
24. How secure is the platform?
The platform uses industry-standard security measures to protect member and association data.
25. What ongoing support does CTC provide?
Your ASM offers continuous support, including regular check-ins, program optimization, and access to updated marketing materials and reports.